Support
Our continuous and diligent Quality Management aims at identifying and eliminating faults in our products before their delivery.
However - Nobody is perfect - and gremlins are smart..
If you face software problems, please proceed according to the checklist given below:
- Refer to the manual delivered along with the boot CD and check if the problem is caused by the operation of DeviceImage. An updated version of the manual is available in the rubric "Download for registered users" on the download page.
- Download the list of frequently asked questions (FAQs) from the rubric "Download for registered users" on the download page, check your problem on the basis of the tips given there and implement the described solutions.
- If the problem persists, please contact our support team through the contact form on this page. Our support team will gladly help you.
- On request, we can forward your contact to one of our service partners; he will offer you support and quick on-site help. Please use the contact form for this.
Contact form for support requests
Please fill in the following entry fields and post them (fields marked with * are mandatory for a request) Not yet registered? Here >>>
